In addition, you can also contact US Mail Service directly at 1-800-275-8777. 2023 PostScan Mail. If your item is running late, we apologize for the inconvenience. It has been in Los Angeles since August 11. Apart from this, US Mail Service Informed delivery service also helps users to interact with the content of special offers, etc directly from Informed delivery. This is another reason that a package may be stucked in transit for more than a week or two weeks, due to bad weather condition. If shipping to South America, Africa or Asia from the US, the US Mail Service shipping times are more likely to be around 10 working days. They also sort them in a way, that the address can be read automatically by machines. Write by: . Check out Step 2 there. I called USPS to receive an update. I suggest literally apologizing all you can but not giving into the refund until you have to (like if you start losing cases with the platform or facing some sort of penalties). PSM also provides you with an actual street address which can help add to the image of your business and keeps your residential address private. However, if you cant find your shipment, quickly inform your receiver to see whether youll ship a replacement package for them or theyll request a refund. Where available, free package pick-up and Saturday delivery in addition to free shipping supplies delivered directly to businesses. USPS Tracking Package and Mail - Parcels This means it can be located easily enough once you call attention to its absence. Your package could be stuck in transit for many reasons: loss, damage, or even a USPS tracking system failure. Rates start from $29.25 at Post Office locations. 3. Your package is then taken to the Network Distribution Center (NDC). USPS Package Not Moving | 8 Reasons Why & How To Fix It Once packages are sorted in NDC, theyll be taken to the next depot or get sent out if theyre to be delivered to close locations. If a shipment stays in transit for a prolonged period of time, it is possible it may have been delayed. For Global Express Guaranteed and Priority Mail Express International, you receive delivery status information using the Track & Confirm tool. This means that the item is possibly still in the plane, train or automobile (this reference may be lost on some), that it was put on for transport. This informs you that theres a failure from the air carrier to deliver incoming mail and packages to the destination postal service facility within the time frame for that delivery. Further Reading about Informed Delivery by USPS [Ultimate Guide]. I provided the tracking number to PayPal as a response and I just have to wait now. You can request emails and/or text messages about your item or a Proof of Delivery email. If its genuinely lost (it probably is not), youll at least know whats happening.